Whether they’re looking to improve their customer service or boost productivity, many businesses turn to answering services for help. These companies come in all shapes and sizes—from small business to Fortune 500 corporations, home service providers like plumbers or electricians, property management agencies, and even local and state government departments.
But, with so many options to choose from, it can be hard to determine which telephone answering services provider will be the best fit for your business. When choosing an answering service, it’s important to consider the company’s pricing model, extra contract fees, and overall reputation. Answering services typically offer two different pricing models: by the minute or a flat rate per month. Flat rates tend to be more expensive, but they may come with hidden or additional contract charges that can end up being very costly in the long run.
In addition to answering calls, a good answering service can provide other services for your city or municipality. These services can include appointment scheduling, information dissemination, or assisting with incoming callers who need to report fraud or other emergency situations.
Using an answering service can help your city or municipality reduce their call volume and get more done without interruption. This allows your office to focus on higher-level phone calls that require your expertise, and not the basic stock answers that can be easily handled by an answering service. It can also save your office time, money, and stress in the long run. And, of course, it will give your customers a better experience by providing them with quick, courteous answers to their questions or concerns. This can lead to a positive impact on your brand and reputation.